Effective October 12, 2026. These terms apply to LittleVoice device orders placed on or after this date. Existing orders keep the terms provided when they were placed unless you agree to a change.
LittleVoice is sold by BNS Development Inc., 35 Woodstock Road SW, Calgary, Alberta T2W 5V8, Canada. For order help, cancellations, returns or warranty claims, contact info@bnsdevelopments.com or +1 403-269-1755. Include your order number if you have one; never send payment-card details or private family recordings.
Your preorder at a glance
- Pay once, now: full payment is charged at checkout. The device purchase does not start a subscription.
- Ships from November 6, 2026: this is the dispatch start date, not the arrival date.
- Typical transit: 2–7 business days after dispatch, depending on your location. Weekends and public holidays are not business days. Transit times are estimates, not guarantees.
- Cancel before dispatch for a full refund.
- 30-day returns from delivery and a one-year limited hardware warranty.
Ordering and delivery
We ship to Canada and the United States. Your local currency, device price, shipping charge and applicable taxes are shown before payment. Check your items and delivery address before placing the order. Your order confirmation records the amount paid.
We send a shipping confirmation with tracking when your order leaves us. Remote destinations, carrier disruption and customs processing can affect delivery time. Contact us if tracking stops progressing or a parcel is missing, damaged or incorrect; we will help investigate and arrange the appropriate remedy.
If we cannot dispatch within the timing promised for your order, we will contact you with a revised estimate and the option to cancel for a full refund. We will obtain agreement to a delay where required; your silence does not replace consent when consent is required. If we cannot fulfil your order, we will refund it.
For U.S. orders, LittleVoice covers import duties and customs fees. If a carrier asks you to pay those charges, contact us before paying so we can resolve the request. Applicable sales taxes are separate and shown before payment.
What is included and what you need
The box includes one LittleVoice device and one USB-C cable. A wall adapter and phone are not included. The device needs continuous USB-C power, 2.4 GHz home Wi-Fi and internet access. Adult setup and the companion app on a compatible iPhone or Android phone are required. Generation one supports one child profile per device.
Contact us before ordering if you need help confirming your phone or power adapter is suitable. Follow the instructions supplied with your device. Product and lifestyle images are pre-production illustrations; appearance may vary. We will not substitute a materially different product or reduce promised functionality without telling you and offering cancellation and a full refund before dispatch.
Core app-to-device messaging and replies are included without a required paid subscription. Your internet or mobile provider may charge for connectivity. Optional paid features, including LittleVoice Plus, require a separate, explicit purchase; a preorder does not enrol you in a trial or paid plan.
Cancel before dispatch
Email us with your order number and a request to cancel. Before dispatch, cancellation is free and we refund everything paid to us for the cancelled items, including applicable taxes and any shipping charge no longer needed. For a full-order cancellation, the entire original shipping charge is refunded. There is no cancellation or processing-fee deduction.
We issue approved cancellation refunds promptly, normally within five business days, or sooner where required. Refunds go to the original payment method; your bank may need additional time to post the credit. If the parcel has already been dispatched, the return process below applies without limiting your statutory rights.
Try it at home: 30-day returns
Contact us within 30 calendar days after delivery to request a change-of-mind return. You may open and reasonably try the device. Return it in good condition with the included cable; normal evaluation is allowed. Damage caused by misuse is handled separately from a change-of-mind return.
We will send return and data-removal instructions. Send the device within 14 calendar days of receiving those instructions and pack it securely. Original packaging is helpful but not required. Do not send the device to the business address without return instructions, as the return destination may differ.
You pay return postage for a change-of-mind return. There is no restocking fee. For an eligible full-order return, we refund the full original payment, including outbound shipping and applicable taxes. For a partial return, we refund the returned items, their taxes and a proportional share of the original shipping charge, based on the returned items' share of the original merchandise subtotal after discounts. Shipping that was free stays free; we do not deduct our shipping cost.
We issue eligible return refunds to the original payment method within 10 business days after receiving the return, or sooner where required. Your bank may take additional time to post the refund.
A Wi-Fi reset alone does not erase family information. Follow our data-removal instructions before returning a device. If a fault prevents removal, tell us so we can assist safely.
Damaged, incorrect or faulty deliveries
Tell us as soon as you notice a problem, with your order number and a description. Photos of the packaging or damage can help, but do not send private recordings. We cover the necessary shipping for a valid defect, damage-on-arrival or fulfilment-error claim. The customer-paid return-postage rule applies only to change-of-mind returns.
One-year limited hardware warranty
BNS Development Inc. provides a one-year limited hardware warranty from delivery for the LittleVoice device and included USB-C cable. It covers defects in materials and workmanship under normal use. A receipt or identifiable order is sufficient; a gift recipient may use the original order reference.
Contact us for troubleshooting first. For a valid claim requiring return, we provide a prepaid label or agree a shipping arrangement in advance. We repair or replace a covered defective item at no charge. If neither can resolve the issue within a reasonable time, we refund it. We cover the necessary shipping for a valid claim.
Replacement coverage lasts for the remainder of the original warranty or 90 days after the replacement arrives, whichever is longer. This does not reduce any statutory entitlement.
The warranty excludes ordinary cosmetic wear and faults actually caused by misuse, accidental damage, unsuitable power or use contrary to the supplied instructions. A third-party wall adapter is not covered. An exclusion applies only to the affected fault and where lawful; a modification does not automatically remove coverage for an unrelated defect.
This is a limited hardware warranty, separate from software and messaging-service availability. For U.S. purchasers, this warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Included service and support
The companion app and core app-to-box voice messaging are included with the device; a paid Plus plan is not required for those features. Internet access and a compatible supported phone are required. Optional paid features are separate and never start automatically with a device purchase.
Contact info@bnsdevelopments.com or +1 403-269-1755 for setup help, order questions, returns or warranty support. We have not announced a fixed minimum period of future software updates or messaging-service availability. The one-year hardware warranty is not a lifetime service guarantee. Your statutory rights remain unaffected.
Safe everyday use
LittleVoice is designed for children ages 5–12, with responsible adult setup, contact approval and supervision. It is not a baby monitor, live-call device or emergency service. Use another means for urgent communication.
Keep cords and packaging away from young children and keep the device and cable out of cribs and sleep spaces. Keep the device dry and follow the supplied placement, power and care instructions. Stop using a damaged device or cable; disconnect power if safe and contact us if you notice overheating, smoke, liquid entry or exposed components. Do not send a potentially unsafe device until we provide handling instructions.
Your consumer rights
These voluntary return and warranty terms add to your rights under applicable law. They do not limit mandatory cancellation, refund, repair, replacement or product-safety remedies. An expired voluntary return period does not remove rights for a faulty product. Contact us if you need help with an order or a remedy.